Ordering or Shipping Problems

Ordering or Shipping Problems

You've been telling us recently about some problems you've had at the payment stage on the website, either from payment options being unavailable or with the stated delivery cost being higher than expected.

We looked into these problems and we think we've got the payment issues resolved, while we're working on the delivery cost problem. This seems to have occured since we added weight-based global delivery, which highlighted errors in the quoted weights of some of our products.

We're always grateful for your custom, and of course we don't want to turn anyone away who we think we can help, so please go to the contact page if you have any problems anywhere on the website, or email us at sales@novanna.co.uk or call Nick at our UK headquarters on +44 (0)7717 844264.

Nick is always keen to give you help and advice!


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